TERMS AND CONDITIONS

Definitions

  • Voucher: a travel document entitling the holder to participate in a hot air balloon flight.

  • You / Customer: the person who purchases the voucher and accepts these Terms and Conditions, which form an integral part of the contract.

  • Company: Idea Balloon S.r.l.s.

Website: www.balloonintuscany.com
Email: flyitaly@gmail.com
Telephone contacts:

  • Gianna Volpi +39 338 9077070

  • Marco Zeni +39 371 6783486

GENERAL TERMS

  1. By purchasing a voucher, you fully accept these Terms and Conditions, which are also available on the website www.balloonintuscany.com.

  2. Vouchers may be purchased exclusively through the online booking form, where these Terms and Conditions are displayed.

  3. Flight reservations must be made exclusively by email to: flyitaly@gmail.com.

  4. You have the right to withdraw from the contract in accordance with Articles 52 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005).

  5. The voucher is personal. In the event of a change of name, you must notify the Company by email via the online booking form. The new beneficiary must also accept these Terms and Conditions.

CONDITIONS OF SERVICE

  1. The voucher entitles the holder to participate in a hot air balloon flight to be scheduled by mutual agreement and carried out within 12 months from the date of issue.
    Unless otherwise specified, the voucher includes:

    • the hot air balloon flight;

    • breakfast and a celebratory toast after landing;

    • transportation by off-road vehicle from the meeting point to the take-off site and from the landing site back to the meeting point;

    • the aeronautical insurance coverage required by applicable law.

  2. The planned flight duration is approximately 45–60 minutes. For safety reasons, the pilot has full authority to determine the flight duration, conduct, route, and landing location. These may therefore vary.

  3. Hot air balloon flights are subject to weather conditions. The flight may be cancelled at any time prior to take-off if weather conditions are deemed unsuitable.
    In the event of cancellation due to adverse weather conditions, the Company will offer a new flight date. The voucher is non-refundable, and no reimbursement will be provided for any other expenses incurred by you.

  4. If flights are suspended due to force majeure, the validity of the voucher will be extended by a period equivalent to the duration of the suspension.

  5. If you are unable to take the flight within the voucher’s validity period due to pregnancy, the voucher validity will be extended for an additional 12 months from the date of written notification.

  6. The Company has taken out an aircraft carrier insurance policy in accordance with Regulation (EC) No. 785/2004 and Regulation (EU) No. 285/2010.
    The insurance coverage applies per passenger and covers:

    • personal injury and bodily harm.
      Further details regarding deductibles and exclusions may be consulted at the Company’s offices.

  7. The Company accepts no responsibility for damage to personal belongings carried on board, nor for damage to your vehicle or any items inside it while parked at the meeting point.

  8. The voucher is valid for 12 months from the date of issue. If the voucher is not used within this period, it will automatically expire and all related rights will be forfeited.

  9. On the day prior to the scheduled flight, you are required to call the number +39 338 9077070 for flight confirmation based on weather conditions.
    You may change your booking by email up to 5 days before the flight date. Failure to comply with this deadline, or failure to appear for the flight, will result in forfeiture of the voucher without any refund.

SAFETY RULES

  1. The Company’s mission is to ensure the highest level of safety throughout all phases of the flight. Nevertheless, as with any aircraft, residual risks exist.

  2. All pilots are highly qualified and properly trained to assess and manage any risk that may arise during the flight.

  3. At the time of purchasing the voucher, you are required to declare your physical and mental fitness to fly. Any subsequent impediments must be promptly reported by email to flyitaly@gmail.com.

  4. Circumstances that may prevent participation in the flight include, but are not limited to:

    • pregnancy;

    • injuries or surgeries that limit mobility;

    • inability to maintain the correct landing position (knees bent while holding the handles);

    • use of narcotic substances or being under the influence of alcohol at the time of boarding.

  5. In accordance with the Italian Navigation Code, the pilot may refuse boarding if any of the above conditions pose a safety risk. In such cases, the Company reserves the right to assess whether a refund is due.

  6. Participation is permitted only for:

    • children aged 6 years or older with a minimum height of 140 cm;

    • minors under 16 years of age accompanied by an adult;

    • minors aged 16 to 18 years who present written authorization from both parents.

  7. You are advised to wear comfortable clothing, preferably light-colored cotton garments, and sturdy footwear such as hiking boots or sneakers.

  8. Smoking is strictly prohibited. Carrying dangerous or offensive items on board is not permitted.

PRIVACY

Personal data will be processed in accordance with applicable data protection laws. Acceptance of the privacy policy available on www.balloonintuscany.com is required at the time of voucher purchase.

JURISDICTION

Any dispute arising from or relating to these Terms and Conditions shall fall under the jurisdiction of the Justice of the Peace; otherwise, exclusive jurisdiction shall lie with the Court of Florence.