1. It is our intention that all the terms of the contract between us are contained in these Terms and Conditions and in the brochures and associated documents issued by us. These are our standard Terms and Conditions. Vouchers sold under special offers may have variations to these Terms and Conditions and any such variations will be published with such vouchers.
2. The voucher purchases for a hot air balloon flight experience must be made from our online store or via the booking form on our website. Vouchers can also be purchased by phone, only if payment is made by credit card, but you must complete and send the reservation form as soon as possible.
3. This contract is made with you but you can give the flight experience (on the terms of this Contract) to someone else provided you tell us in writing by e-mail to firstname.lastname@example.org . These Terms and Conditions will still apply and “you” in the rest of these Terms and Conditions will refer to that person.
4. The purchase of a voucher can be canceled within 14 days from the date of purchase, by sending a written communication to our e-mail address email@example.com. The refund will be made to the person who paid for the gift voucher.
Our obligations to you
1. The voucher will entitle you to participate in a hot air balloon flight experience at a date, to be arranged, within 12 months of its purchase.
2. The voucher is not redeemable for cash.
3. Hot air balloon flights are completely dependant upon the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgement the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow of any postponement but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch. If all flights are suspended due to operational restrictions beyond the Company’s control, validity of reservations will be extended by the period of such restrictions.
4. It is intended that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction or duration. No refunds will be given for flights of less than one hour. Certain launch sites may have operational limitations on use and in these situations another launch site may be used.
5. If we have to postpone your flight on 5 or more occasions during the main flying season which is April to October and your voucher is then valid for a period of less than two months we will extend the validity period of the voucher to include the next three months of the main flying season. The provision of an extension does not affect your statutory rights and the standard Terms and Conditions apply.
6. We will make you a refund less our reasonable administration costs (see Clause 9) in the following circumstance:
– If you die or it is certified by a doctor that there is no possibility that you will be or are medically fit to fly (other than by reason of pregnancy) during the validity period of your voucher.
7. If you are unable to fly during the validity period of your voucher because you are pregnant we will extend the validity period by 12 calendar months since it communicated the inability to fly for that reason.
8. Refunds in any other circumstances are at our discretion.
9. Our administration costs are 42 per cent of the voucher price and this percentage represents a reasonable aggregate of our administration costs per passenger.
10. Ballooning activities intrinsically involve the possibility of physical risks greater than those encountered in daily life even though they are conducted under the supervision of pilots who exercise all due precautions to ensure safety. By taking part in such ballooning activities, passengers are understood to be fully aware of these risks.
11. We carry insurance cover for any legal liability we may be found to have to you for any injury you may sustain, or for damage sustained by your belongings during the course of flight, or during embarkation or disembarkation.
12. We do not accept liability for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control.
13. We cannot supervise vehicles parked at the meeting point for a flight and vehicles and their contents are left at your risk and no liability is accepted for any loss or damage to your vehicle or contents unless it is due to our negligence.
Your obligations to us
1. Your voucher is valid for a period of 12 months from the date upon which it was bought. The expiry date is shown on the voucher. If your flight is not taken within that time you will lose the right to participate in a flight unless you have booked flights on five occasions during the main flying season, which have had to been postponed for operational reasons or the validity period of the voucher has been extended for some other reason under these Terms and Conditions..
2. You must contact us within 3 months of the purchase of the voucher to discuss booking your flight which must be for a date within 9 months of the purchase date and in the main flying season. If you do not do so and do not take your flight within the validity period, the voucher will expire at the end of its validity period and you will lose the right to a flight. We will not make any refund in these circumstances.
3. It is the responsibility of the passenger to contact us to book again the date of a flight that was canceled. In case of flight cancellation due to adverse weather conditions or for any other reason, you can contact us on our site to agree with the date of the flight.
4. You must make sure the weather conditions to make sure the flight is not affected, in accordance with our instructions.
5. You may postpone or change your flight reservation either on our web site or by telephone in person during working hours or by email, not less than 5 days before the flight meeting time of your flight.
6. If you do not give notice of postponement in accordance with clause 5 above or do not attend in time to take part in your booked flight, you will not be entitled to a re-scheduled flight nor to any refund.
7. We are not qualified to express an opinion confirming that you are fit to fly and you must ensure that you are fit to fly. You must not fly if you are suffering from any serious medical condition, or have recently undergone surgery. We may ask you to provide us with a certificate of your fitness to fly from your doctor or specialist. You must not fly if you are pregnant or under the influence of alcohol and/or drugs.
8. Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and instructions issued by any of our representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in his opinion you would be a risk to the balloon, to other passengers or to yourself. In these circumstances you will loose your entitlement to a flight.
9. We will only fly children over the age of 10 years and whose height exceeds 1.35 metres. A child under the age of 16 years will only be flown if accompanied by a responsible adult appointed by the parent(s) or guardian. In the interests of safety and operational requirements we cannot undertake the carriage of passengers whose declared weight exceeds 18 stone (114kg).
10. We welcome the participation of disabled people in our experiences, though we recognize that to be able to participate safely in a Hot Air Balloon Flight certain disabilities may present greater difficulties than others. We are committed to ensuring that customers with disabilities are given every opportunity to participate, so we require that you tell us about any disability or medical condition, even if YOU do not consider that it is a disability, at the time of ordering. Such information is needed to allow us to respond to our duty of care for your safety. This enables us to do our best to meet the participant’s particular needs if possible.
11. You should wear appropriate clothing as suggested on our website.
12. Any dispute befits the jurisdiction of the Court of Florence.